Comment by giwook
3 hours ago
Why are so many people commenting things like "I don't get why people use these services"?
First off, okay that's great but no one is telling you to go use them. You can continue living your life exactly as you were without needing to judge others who live their lives differently from yours.
Second, clearly there are plenty of people who do use them judging from this $17b acquisition that just happened.
I don't really understand how the personal economics for this work out for the majority of the population.
You'll always get some people who argue that time is money and that the saved time that people have from ordering from these services is an opportunity cost. But the reality is I'd wager that for probably 99% of the population, this is actually not true and the economics doesn't work out favorably after accounting for all the fees.
So then, all that is really left is convenience. And personally, I don't really find it that convenient at all. Often times the time it takes for an order to land on your doorstep is meaningfully longer than it would have taken for you to drive to the store and pick it up yourself.
In other words - these services really just profit off of laziness. And the sad part is I think we're just promoting a lazy society overall with lots of the newer services being offered.
No way.
Here's how it works out rationally: I just got home from work, the kids are a mess, the house needs cleaning, and my spouse is having a work crisis. The kids favorite treat is chipotle. Of all the options for "use money to make this go away so I can focus on the problem" paying $10 surcharge for doordash is by far the cheapest.
"Hey kids chipotle treats are on the way - but you have to go get your room tidied and leave mom alone" actually does work.
6 million smart, rational engineers, mathematicians, actuaries, professors in the country, each doing this analysis, four times a year, yields 240 million dollars in surcharges without an ounce of laziness.
Then add laziness on top.
Is it only $10 extra to have dinner for 4 delivered? IME the cost was much more than that, when you factor in the difference in menu price, the delivery fee, the tip, and the govt surcharges.
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>Of all the options for "use money to make this go away so I can focus on the problem" paying $10 surcharge for doordash is by far the cheapest.
Exactly this. They know humans will likely pick the path of least resistance. And we are generally bad at problems that have compounding long term outcomes. They are essentially preying on our societal circumstances. My story: Brain will resist using energy for creative solution from within if external solution exists for $.
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This is a question that's going to sound stupid and maybe insensitive, but that aside - how do you think people managed to do this in your exact same scenario for the last 50+ years without having a service like this?
Our own parents went through this exact scenario that you mentioned plenty of times before any of this even existed without having the to pay the $10 fee.
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> I don't really understand how the personal economics for this work out for the majority of the population.
8.5% of American households have no car[1]. That isn't a strict majority, but if you can be charitably informal: paying for grocery deliveries is orders of magnitude cheaper than loan+insurance+maintenance for a car.
If you want to become car-less then the like of Instacart make that a realistic prospective (but Instacart specifically makes no sense because stores usually do it for free if you can tolerate next-day).
[1]: https://data.census.gov/table/ACSDT1Y2024.B08201
A lot of stores are contracting to dd or ic or whatever to provide those free delivery services.
I'll give an example of when I used a grocery delivery service two weeks ago.
I was landing from a flight and traveling home late on a Sunday. I also needed to go grocery shopping that night. I did not have a car at the airport, so my choices were either rideshare home for $70, or take the train for $10. The train takes about 30-40 minutes longer, but saves me $60.
If I did the rideshare, I could probably do the grocery shopping myself and get home a little bit later than when the train would get me home. Or I could take the train, order the grocery delivery, and then get home, unpack, and go to sleep. I chose to take the train and do grocery delivery. When I got home from the train, the delivery driver was walking up to my door with bags in hand. It worked out perfectly.
I could have taken the train and also done the grocery shopping myself, but it would have been very late by then and I had to be up early for work the next day.
The majority of the population isn't using Doordash. A small portion of the population uses Doordash a lot. Think of all the college students who lack a kitchen and can't drive anywhere because they are drunk.
if you look at instacart's business model...they make barely any money on delivery. Vast majority of their profit is from advertising that they sell to brands. They create an audience of buyers with really good data and then monetize through advertising...so for the consumer you get very low cost delivery at the expense of seeing promoted products in the app.
The baseline premise that it’s more expensive is wrong. It can be as it’s a very big marketplace. But your entire stance is based on this static absolute that the cost is premium and that’s a wrong assumption.
> But the reality is I'd wager that for probably 99% of the population, this is actually not true and the economics doesn't work out favorably after accounting for all the fees.
> So then, all that is really left is convenience.
But nearly all technology and services you pay for arguably boil down to “convenience,” in the sense that people in the past either did the thing themselves or survived without it.
>Sometimes the time it takes for an order to land on your doorstep is longer than it would have taken for you to drive to the store and pick it up yourself.
This misses the point. One is you devoting your own time and attention to doing the task, the other is delegating it so you can use your time for other things. Some people are going to burn the extra time scrolling (not great), others are going to help their kids with homework or get a workout in.
I'm all for people getting time back even with the downside that not everybody will choose to use it well. If people are choosing brainrot over living well, there's a bigger issue than delivery services.
"Often times the time it takes for an order to land on your doorstep is meaningfully longer than it would have taken for you to drive to the store and pick it up yourself."
I don't think there are many people using this because they think they get it faster.
One man's laziness is another man's leisure time. I'd much rather have an extra hour to spend with my kids, read a book, exercise, or really do just about anything else, versus get in my car and fight traffic and parking to go retrieve a bag of food.
Prefacing this by saying it may sound insensitive but from my experience shopping and getting things to eat used to be things people would do with their children and was part of growing up and learning what adults do.
In my opinion this scenario may actually end up promoting unhealthy habits for your children which is what these companies want.
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> Why are so many people commenting things like "I don't get why people use these services"?
Virtue signaling.
I know what people use them, for convenience. I also know why the business use them, is probably cheaper for them to advertise on this companies instead of trying to lump the users to your own app or worse, to call you business.
I know why they do it, that doesn't mean I like how the world works.
The acquisition is for consolidating power the deal is finished DoorDash will basically be the only sheriff in town.
Maybe the idea is that this market will shrivel once the rest of the populace "wise up" to what the various OPs already know.
DoorDash is like cigarettes, gambling, paid pornography: people are using it in the closet. I know families who order it for 1/3 of the meals or more. Thousands a month in food, so presumably 4 figures in net revenue for DoorDash from a single household.
To say “ i can’t believe people use it “ is obviously a lie. It’s a magic food delivery machine. It’s the closest thing to the Star Trek Replicator we have .
I don’t like it, and you could make a million arguments about why it’s either bad, unhealthy, bad economics etc. But it’s perfectly obvious why the business is huge.
> DoorDash is like cigarettes, gambling, paid pornography
LMAO wat
> Why are so many people commenting things like "I don't get why people use these services"?
Paying an extra $10-12 in tips and fees to have some courier a meal directly to your door is ridiculously cheap, a courier service would charge 4x as much for a similar courier trip.
Sure, but the pizzeria charges less than $4 for delivery and don't want a tip.
I completely understand the grocery deliveries, it's a trade off, time vs. money. Personally I think the delivery costs are to high, but I also live four minutes away from the supermarket on foot. For others it's one less thing to deal with and they can do the shopping in the evening when the kids are put to bed or have the groceries ready when they come home after a long day. For them the delivery fee is well worth the value the service provides.
It's the $10+ for getting McDonalds multiple times a week I struggle with. People are free to make that choice obviously, but I feel like the delivery services are praying on people who are already struggling, especially when they team up the Buy Now Pay Later companies.
The pizzaria has the cost built in to the base price; minute-by-minute tracking of food/labour/delivery cost has been table stakes for pizza restaurant software since the 90's.
It was cheaper to get a pizza delivered before these delivery companies popped up.
They probably comment things like "I don't get why people use these services", because they don't get why people use these services. I honestly do not understand the point of your comment.
So what these services do is bring you food in exchange for money. If you have money and need some food they will bring it to you.
Why would you comment this instead of, i dont know, educating yourself on why is that happening?
I don't know, I cannot look into their head. Why don't you just write that you don't want people to comment that way, that would be more honest.
Use your imagination. Families with newborns, care takers, the disabled or sick, someone who worked a long shift at work and is just tired. The list goes on. Even just being lazy and not feeling like going out to pick up food is fine. You’re really weighing the opportunity cost (time) vs money.
I’m not going judge how folks spend their money. It’s their money and they’re all valid reasons regardless.