Comment by saidnooneever
17 hours ago
I'd suggest stop to use the word 'only' as it can be perceive wrongly here.
you can simply say Cursor users were affected. or exclusively.
just a tip from someone who worked tech support in cyber a long time. choice of words can really help change sentiments in these situations.
'only server xyz was affected' vs. 'server xyz was affected' or 'incident was isolated to server xyz' was often difference between shouting and crying customers or people understanding what was really meant.
>I'd suggest stop to use the word 'only' as it can be perceive wrongly here.
ive been sitting here for a few minutes trying to figure out what the 'wrong' perception here is.
why do people cry if you say "only"?
I think the concern is that it could be seen as minimizing the harm done to those affected, but I personally think this is kind of a hypersensitive overcorrection :P
people have varying degrees of sensitivity and also different defaults when it comes to interpreting phrasing depending on their native language, cultural expressions, current emotional state and more.
its a bad thing to assume that everyone is the same here and have some default reactions.
these are people who in name of company are responding to customer concerns, unlike us who are simply commenting on stuff. its a different context to communicate from.
what do you think will be nhe result if they word things clumsily, people get angry, and then stop their subscriptions. Its not a handy thing to be doing. Big tech can be harsh, ive seen people sacked for less.
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hey, personally i dont mind either, perhaps its because different words are used to frame things differently in different languages. A lot of people here type english but aren't.
I just said this as some unsolicited advice since out of experience i know it makes. a big difference to choose the right phrasing when speaking to people from around the globe.