Comment by tomjen2

Personally I would hate to do customer support, and I must question its value as a learning tool. Getting your customer to plug in the mouse is hardly going to make your system any better.

If you absolutely must have developers on support, at least have them as the top tier and only available when the problem is technical.

Of cause if you are at a startup you have to do customer service yourself, but that is to save the money on a second salary.