Comment by jedberg
3 years ago
Right, but that's OPs point. If he does what you say, he's no better than Comcast, ignoring customers and telling them to screw themselves at the first sign of trouble.
3 years ago
Right, but that's OPs point. If he does what you say, he's no better than Comcast, ignoring customers and telling them to screw themselves at the first sign of trouble.
There’s still a country mile between what gp is suggesting and what Comcast gets away with because of their monopoly position.
Anecdotally, I replaced a router they gave me because it would randomly crap out (probably neighbors using the xfinity Wi-Fi feature I couldn’t turn off), and they kept trying to charge me a monthly rental fee for their router. Every time I would call with confirmation it had been returned, the charge would be removed for just that month and back again the next - this is just the most recent example of a long line of infuriating time wasting schemes I have dealt with from them.
This happened to me as well with Cox Cable in AZ back in the early 2000s. I returned the modem and got the returned receipt. Next 6 months I had to call and get them to reverse the charges. At that point, I started recording all the calls each time I had to call and get the charge reversed. Recorded 5 months of calls, had them transcribed, and sent the transcriptions, recordings, and a copy of the return receipt to the AG’s office saying “I believe Cox is committing fraud, and I wonder how many people they’re doing this to”. Never heard from Cox again. I did actually wonder how many people just continued paying it because “it’s just $5 a month”
Yeah but at least they're getting gigabit from an asshole, instead of 1.5 Mbps from an asshole.
I'm with an ISP that is fairly well known for having poor support. I have never had an issue with them. They deal with problems on their end efficiently and without complaint. I would never expect them to deal with a problem on my end, so they never have an excuse to provide me with poor customer service. It all works fairly well, particularly since I am paying about the half the price compared to a major telecom company.
Compare that to a major telecom company. Even if I took the same approach, I would have more issues to deal with (typically issues over billing, rather than technical problems).
I seem to see this a lot especially with American business owners. You don't have to service every customer market. If you offer only certain speeds or certain hours of support, despite being able to support otherwise, that's fine. Not every customers fits your target market.