The difference is the target audience. When a company reaches a huge size, employees have an incentive to act nice internally, because that's the way to promotion; but they have no incentive to be nice towards external folks. It takes effort from management to ensure people act nicely towards others, and Nokia clearly failed at that.
I met one of their "evangelist" when they were trying to push Qt. He came to a iOS usergroup, so clearly in "enemy territory", and just used a precooked slide deck that compared Qt to Symbian - nobody gave a shit about Symbian there, but that's how they lived, stuck in their bubble. He was quite off-putting and way too commercial-focused for a tech UG; I already knew Qt and left thinking I could have done a better job of selling the tech.
The difference is the target audience. When a company reaches a huge size, employees have an incentive to act nice internally, because that's the way to promotion; but they have no incentive to be nice towards external folks. It takes effort from management to ensure people act nicely towards others, and Nokia clearly failed at that.
I met one of their "evangelist" when they were trying to push Qt. He came to a iOS usergroup, so clearly in "enemy territory", and just used a precooked slide deck that compared Qt to Symbian - nobody gave a shit about Symbian there, but that's how they lived, stuck in their bubble. He was quite off-putting and way too commercial-focused for a tech UG; I already knew Qt and left thinking I could have done a better job of selling the tech.
You were on the other side of the table
That is obvious from my comment.
What's obvious is that you still don't Get It. Your experience as an employee is completely irrelevant to how Nokia treated the press.
Plenty of companies have workforces that treat each other well but treat their customers, vendors, press, etc like they're subhuman annoyances.
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The point was your experiences are not reflective of reality of outside partners
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