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Comment by dangus

8 months ago

Cloudflare certainly handled this poorly in their execution and abysmal level of transparency, but they’re almost certainly purging loss-leading risky customers like OP and they really don’t owe OP the time of day.

OP is lucky CloudFlare even gave them 24 hours. I’m not going to dig through the their TOS or anything but I’m going to guess that you need to have an Enterprise contract to be a business of certain categories like banks/crypto, pornography, and gambling, which explains why they were being connected with a sales team.

OP mentions lost customer trust…but Cloudflare doesn’t want or need OP to trust them. $250 a month isn’t enough to deal with a business like that.

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dangus

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Zak  8 months ago

OP isn't the only customer whose trust they lose by handling the issue in this way. It's fine if they want to terminate a relationship with an unprofitable or risky customer, but doing it with insufficient notice to make other arrangements is pretty extreme. In a case of blatant abuse, that might be reasonable, but that doesn't seem to be the case here the way OP tells it.

I did quickly search the TOS for the word "gambling" and did not find it.

  • dangus  8 months ago

    4. TERMINATION OF USE; DISCONTINUATION AND MODIFICATION OF THE WEBSITES AND ONLINE SERVICES

    We may at our sole discretion suspend or terminate your access to the Websites and/or Online Services at any time, with or without notice for any reason or no reason at all. We also reserve the right to modify or discontinue the Websites and/or Online Services at any time (including, without limitation, by limiting or discontinuing certain features of the Websites and/or Online Services) without notice to you. We will have no liability whatsoever on account of any change to the Websites and/or Online Services or any suspension or termination of your access to or use of the Websites and/or Online Services.