Comment by lproven

6 months ago

I would be keenly interested if you can offer any steps to reproduce the problems you describe, so that others can try to see if the same happens to them.

1. Remember an email you definitely have without looking for it directly. For me this has recently been the conveyancing contract for our last house purchase. About 4 years old.

2. Search for it.

I tried looking for the sender. The company. The address. The date range. The email wasn't available until I pages through my emails by date.

It's like it'd been cold archived, invisible from search. Oddly enough now I've manually excavated them, I can find them.

This has happened a few times for me. This is a Workspace account. I'm Domain admin and there aren't any weird settings. The account is big, ~15GB of email over 20 years?