I hate screenshots of text

4 hours ago (parkscomputing.com)

Like other commenters point out, automatic OCR on Apple platforms is a godsend, and it's such a great use of our modern AI capabilities that it should be a standard feature in every document viewer on every platform.

Another thing I wish was more common is metadata in screenshots, especially on phones. Eg if I take a screenshot of a picture in Instagram, I wish a URL of the picture was embedded (eg instagram.com/p/ABCD1234/). If I take a screenshot in the browser, include the URL that's being viewed (+ path to the DOM element in the viewport). If I take a screenshot in a maps app, include the bounding coordinates. If I take a screenshot in a PDF viewer, include a SHA1 hash of the document being viewed + offset in the document so that if I send the screenshot to someone else with the same document, it can seamlessly link to it. Etc etc.

There are probably privacy concerns to solve here, but no idea is new in computer science and I'm pretty sure some grad student somewhere has already explored the topic in depth (it just never made it to mainstream computing platforms).

It feels like screenshots have become the de facto common denominator in our mobile computing era, since platforms have abstracted files away from us. Lots of people who have only ever used phones as their main computing devices are confused when it comes to files, but everyone seems to understand screenshots.

Also, necessary shout out to Screenshot Conf! https://screenshot.arquipelago.org

  • OCR is a godsend, 100% agree. Not a fan of the metadata idea personally, 'screenshotting' is done by the operating system, and exposing ways to allow apps to know that they were 'in' the screenshot plus expose some metadata of their choosing (like your examples of GPS coordinates for a maps app, url for browser) sounds like a privacy nightmare, and like something that will make a very reliable core feature much harder to use.

    There are companies like Evernote/Zight/CloudApp that at one point tried some things like this, but they never really caught - I think because it's pretty easy to add annotations yourself or some note of your own - and a screenshot not "trying to do everything" is part of what makes them useful & ubiquitous.

  • OP here. You raised a point that I should have mentioned in the article: screenshots of web pages that don't include the URL. I'm perfectly fine with screenshots of browser windows, since the context is almost always relevant. The system I work on right now puts a lot of useful context into the URL, but it's almost never included in the initial screenshot, so I have to ask for that. Of course, I generally ask for it as text so that I don't have to try to type the whole thing without making a mistake.

    • I was content to write the original off as "to each his own", but this one I feel you on.

      Maybe the problem is sharing without caring and/or without being aware.

      Case in point, folks capture large blocks of text as you mentioned and paste it into slack which converts certain characters unless included in a code block. This can be much worse than sharing a screenshot.

      Please know the best way to share what you are sharing when you share. I've had to come to expect this request will not be honored.

      I also might be guilty of not honoring sharing with caring myself. For example, I didn't read this entire thread before posting; others may have made this exact point already.

  • > It feels like screenshots have become the de facto common denominator in our mobile computing era,

    Google/Apple have taken notice. Both have recently redone their full-screen post-screenshot UI to include AI insights / automatic product searches / direct chat with Gemini/LLM / etc.

    Its true everyone uses screenshots to save things they are interested in or want to look up / search more of / save for reason and this UI is the perfect place to insert themselves.

  • Fun side-fact: The original MacPaint, while in development, had an "ocr" copy feature, albeit much simpler of course.

    It didn't make it in the release version out of fear that people would use MacPaint as a Word Processor.

  • > Eg if I take a screenshot of a picture in Instagram, I wish a URL of the picture was embedded

    bloody hell of all privacy concerns

I find the argument a bit weak. The actual problem is not the screenshot but the lack of information. Even if you got the "C:\Users\Paul\whatever\whatever" text pasted in your inbox, what would you do with it? Also, are you manipulating these text? If I'm asked to find a bug in some code, looking at it is all I can really do. (Okay maybe you want to compile it or run it, that's fair)

The ability to highlight/copy/etc text on Macs/iOS these days is such a killer feature. I use it almost every day, both for copying/translating text in screenshots or taking photos of text to then copy it into my notes later (eg school notice boards or event posters etc).

  • I have to say, the ability to quickly copy and paste between macbook and iphone is such a great flow

    • Yup - I recall when this feature was released, maybe a dozen years ago, with KDEConnect. Real QoL improvement. Glad to hear some other OS's are catching up.

    • Totally agree. It’s one of those features that feels like magic. So handy for those digital purchase codes you get with blu-rays.

  • Windows built-in snipping tool (shortcut Win + Shift + S) also has a text actions button to extract text.

  • Part of what makes it so good is that it's everywhere. Preview, QuickLook, QuickTime Player (yes, videos get OCR'd too!), any app that uses the system frameworks for displaying media.

    This includes Safari, where not only do images (inline or otherwise) have selectable text, but the built in translator leverages that text and uses it to translate images, too! This is super useful for translating Japanese webpages in particular, which tend to have tons of text baked into images.

  • I use Shottr, I take a screenshot of a screenshot and hit “O” immediately after. Saves me from first saving the file to open it in the native viewer

    • I have Shottr keyboard shortcut (cmd+opt+control+o) setup to allow me to OCR from whatever is on the screen and copy the text to clipboard. So whether someone shares code or error log as screenshot on slack, it’s 3 steps: 1. cmd+opt+control+o 2. select the area to OCR 3. cmd+v in vscode or google

  • this. makes me wish more image viewers would ocr->png special field->have location-attached selectable text like a pdf

I disagree. I use screenshots all the time, because it:

- Preserves the full 80 character width without line-wrapping, which destroys readability

- Guarantees monospace, so tabular data doesn't get all misaligned

- Preserves a good coding font, so it doesn't come out as some hairline-width Courier on the other end

- Preserves syntax highlighting, very helpful

Obviously if somebody needs a whole file or whole log, then send the whole thing as an attachment. But very often I'll still include a screenshot of the relevant part. With line numbers, it's not difficult to jump to the right part of the attached file.

Screenshots are incredibly useful for keeping code and terminal output looking like code and terminal output, and not getting completely mangled in an e-mail or chat message being read on a mobile device or in a narrow column.

  • It also allows drawing on top. I find it convenient to screenshot / take picture of some code / error log then circle some bit, draw some arrows, or do other types of drawings to draw attention to things.

    Emphasizing bits on code-formatted text is not as straightforward and would typically be ambiguous (was this punctuation meant for emphasis or was it part of the original text?).

  • Key things required for posting to the chat: people reading can read it, people reading can copy and paste it, and people searching can actually find it. It doesn't need to exactly match what you might see in a text editor. Anybody wanting to look at the actual text in context won't be doing it in the chat, but will rather be opening the file of interest in the appropriate tool, and examining it that way; anybody stuck reading the text only in the chat is probably on their phone or something and will be best served by being able to easily see all of it.

    For reading purposes, the question of screen width is best left to the reader. They will have the window set to their preferred width, possibly limited by screen size. If the text has to wrap, so be it. It's better that than having to try to squint at your 3713x211 screen grab on an iPhone (portrait orientation). Also bear in mind that even the most basic of font and colour choices (large/small font, dark/light mode) can cause accessibility issues for some readers.

    For copying and pasting purposes, images suck. Yes, macOS can do it, sort of, and I expect Windows 11 can do it too, probably to about the same extent. But it's not as easy as having the text right there in copyable form.

    For searching purposes, ditto - only worse, because at least when you copy and paste and it comes out wrong, you'll notice. When you search: you just won't find the thing. You'll never know.

    • > people reading can read it

      Which is why screenshots help, for the reasons I gave

      > people reading can copy and paste it

      Why? If there's something like a user ID or error code that the person needs as text, I'll paste that separately. Stuff I include in a screenshot is for understanding, not copying and pasting.

      > and people searching can actually find it.

      Which is what the message text around the screenshot is for. Which actually includes the relevant keywords, not random tabular data or lines of code which just add noise to search.

      > Anybody wanting to look at the actual text in context won't be doing it in the chat, but will rather be opening the file of interest in the appropriate tool, and examining it that way;

      Except when they aren't/can't. The whole point of screenshots is for when they can't access something easily that way, which happens for a million different reasons.

      > anybody stuck reading the text only in the chat is probably on their phone or something and will be best served by being able to easily see all of it.

      Which is what images make far easier to read without being messed up.

      > For reading purposes, the question of screen width is best left to the reader. They will have the window set to their preferred width, possibly limited by screen size. If the text has to wrap, so be it.

      No it's not. Wrapping destroys indentation and alignment. It's not "so be it", it goes from readable to literally unreadable. I can't change the width of my phone or a lot of viewing areas. I can always scroll an image horizontally though.

      > It's better that than having to try to squint at your 3713x211 screen grab on an iPhone (portrait orientation).

      Which is why zooming and panning exist. I don't know where you're getting something silly like 3713 pixels though. But if that's the width of some massive table whose layout needs to be preserved, then so be it.

  • 100% this. I fully disagree with the post - screenshots show context/colour/formatting etc that often doesn't even translate properly if you DO try to paste it into some IM or other "text swapping" application.

    Sure, if you want someone to reproduce the text of course you'd send them actual text. But to show a problem, a picture is, as they say, worth 1000 words.

  • Most of the time if someone is sending me code as text (which is by far preferable to a screenshot) I'm copying it out and pasting it into my own editor.

    That way I get a width appropriate for my screen (which may be different from yours), text that's still aligned correctly, and uses the font of my choosing (which may differ from yours), and still has syntax highlighting (using the sizes/colors/styles that I'm accustomed to).

    Sending the whole file (or a link to it) works well too but screenshots are absolutely likely to be some level of annoying for anyone who isn't you no matter how helpful you think you're being.

    Forcing someone else to view code the way you like seeing it isn't always going to be completely obnoxious for them (although you might be surprised by what some people find acceptable) but it does make it difficult/impossible to view it the way I like seeing it (in additional to losing the ability to search/edit)

    • This isn't about sending 300 lines of code in a screenshot or something.

      This is about, "hey, look at these 6 lines which is where I think the problem might be". It's not for pasting in a separate editor, why would you do that? It's about providing quick context even if you're on your phone.

      If you want to go inspect that spot in the file once you're back at your computer then go do that. The screenshot is to save you time because often you can answer just based on it.

      3 replies →

  • > - Preserves the full 80-character width without line-wrapping, which destroys readability

    Readability is on the eyes of the final user, they are free to use whatever narrow column width they prefer.

    > - Guarantees monospace, so tabular data doesn't get all misaligned

    When was the last time a computer shipped without a monospace font? This points at the rare occasion where there's a problem with the setup, but you could also argue that maybe there's a system with a broken image decompressor.

    > Screenshots are incredibly useful for keeping code and terminal output looking like code and terminal output, and not getting completely mangled in an e-mail or chat message being read on a mobile device or in a narrow column.

    Are you complaining about GMail's rendering maybe? Its awful[^0], but that's more of a GMail problem that could be solved if they wanted.

    [^0]: Column width unbounded even on 4k monitors. Weird and inconsistent font sizes across different fonts (monospace is smaller). Reads poorly on phones too.

    • > Readability is on the eyes of the final user, they are free to use whatever narrow column width they prefer.

      For plaintext sure. Not for code or tabular data. It destroys indentation and destroys column alignment and interleaves parts of rows. It's a horrid mess.

      > When was the last time a computer shipped without a monospace font?

      When was the last time I have to read something in a font I can't control that is forced to be proportional? Oh, constantly. Literally all the time.

      > Are you complaining about GMail's rendering maybe?

      Yes, and messaging clients, and chat clients, and everything unless it has actual dedicated code blocks that render with a horizontal scroll bar. Which are the exception as opposed to the rule.

      3 replies →

  • Yeah. OP has an egocentric bias - it’s not the norm in the world of work sharing that you can faithfully reproduce the live/contextual environment of the sender given the raw string.

    (OP’s blog purports to be pertinent to freelance software development).

  • I think slack and other mail/chat clients rescale the image and apply aggressive compression on it. Sometimes they even crop the image or make it so that you need to scroll left and right. Also your syntax highlighting might be annoying to others and might make legibility worse for the receiver, and as other people pointed out most chat/mail clients support monospace code blocks. Plus I agree with all the things that the blog post author pointed out.

    • > or make it so that you need to scroll left and right

      That's the point.

      If have an ASCII table that is 150 character columns wide, I'm sending you a screenshot so that you can scroll left and right, rather than have everything end up in a jumble of interleaved overflowing lines that turn into unreadable spaghetti.

      This is a feature, not a bug. Not everyone is opening the message on a full-width monitor.

  • My only use of code screenshot is to emulate the "take a look at my screen workflow". It's only meant for the other person to take a quick glance at. Anything further than that is transmitted as a code block or text file.

  • ```

    Is widely supported to add code. E.g. in Slack, Confluence...

    • It's not widely supported. It's not in e-mail or SMS or Gmail or Docs or Word or a hundred other pieces of software where I communicate.

      Yes, I use that wherever it exists. It's great, and you're lucky when it's there. I wish it was everywhere. But as long as it's not, for everything else, there's screenshots.

    • Slack seems to always wrap code blocks. It makes python particularly shit to read.

  • I do not care about any of those criteria you mention. I want something I can copy and paste myself. Send me text. Just the text.

  • I genuinely thought this was a satire until I read `Preserves syntax highlighting, very helpful`.

  • Except it doesn't use my preferred font, not my don't size, not my colors and I can't copy parts of it as easily and then the stupid chat app scales the image for some reason ot another.

  • > Preserves a good coding font, so it doesn't come out as some hairline-width Courier on the other end

    Let me introduce you to Putty users who never change the default font...

  • See, imo this is why having a good embedding for code is so important. The best of both worlds is available.

This is rule 7 of 10 in my post 'How to Ask for help in Slack'[1]

1. I have ‘rubber duck debugged’ my own question.

2. I checked that this question hasn’t been asked before.

3. I have noted in my message what I’ve tried.

4. I have avoided the ‘XY problem’ by clearly detailing the core problem, X.

5. I have provided specifics of my issue, not vague references or descriptions.

6. I have provided URL links to relevant content, and where possible the URL links are immutable.

7. I have not included screenshots of text in my message.

8. I have not used obscure acronyms or abbreviations.

9. I have formatted my message well, particularly paying attention to code formatting and headings.

10. I have not just said “hi” and waited for a reply.

Like other posters, I don't think Apple OCR is sufficient to make up for screenshotting. The biggest problem is search.

1. https://thundergolfer.com/communication/slack/2021/02/24/how...

  • > Like other posters, I don't think Apple OCR is sufficient to make up for screenshotting. The biggest problem is search.

    Both Spotlight and Photos will find text in screenshots.

Thing is, screenshots are fast, and the same technique works across every app. If you work in a field where you might be filing trouble reports from web app A, native app B, website C,... its just easier to use the same technique across the board. Win+S or CMD Shift 4, and move on with your life.

Not nice for the recipient maybe, but hella efficient for everyone else, and there are many more people in the latter camp than the former.

Pretty much every new programmer I’ve ever hired has done this in their first few weeks. Every time I have to tell them why it’s so unhelpful to share screenshots of text instead of just pasting the text. Usually they learn. When they don’t I usually end up firing them, not for that reason but for others.

The reason I personally hate it is I am often working from my phone. And it’s much easier to read text rendered properly than pinch zooming text in an image. What’s worse is slack will downgrade images for mobile and you can’t even pinch zoom in fully.

Screenshots of text! Luxury! In my day, the screenshots were embedded in a Word document too.

But I can't be the only one appalled at the suggestion to use an LLM to parse the text. The sheer, prodigious waste of computing power, just to round-trip text to an image and back to text, when what's really missing is a computer user interface that makes it as simple to send text or other snippets as it is to send screenshots.

My preference -- Link or attachment to the full document or code in context (if needed) ... along with screenshot of a relevant portion. (Many times the former is optional because there is enough context already.)

It is extra work to do both but I like to be through even when asking for help. Even if the other side doesn't need it -- because I myself might not remember all the nuances when I refer to that conversation later.

Also screenshot preserves (before any fixes) the exact way things looked when I confronted a certain situation. The visual of the screenshot serves as a much stronger reminder of that situation and my thinking ...way better than mere copy pasted text.

I mostly see this in Teams, and I can't really blame the sender because Teams' support for code blocks is so horrible.

  • OP here. My current team uses MS Teams. I've been teaching my colleagues how to create code blocks in Teams (basically, teaching them Markdown). It's there, but it's not readily discoverable.

  • When I see a text screenshot in Teams, it's typically a snippet of a conversation in a different Teams chat.

Screenshots preserve exactly what the user sees, and for this reason i believe they are the best format for evidence. They also preserve their look when your messaging software starts doing funny things with it. They are immune to accidental edits. They are reliable in the sense that if the original source ever changed, no one would argue that you didnt see what you saw with a screenshot. They wont degrade when the content of a url changes.

We do use screenshots extensively, but alongside links and copied text when necessary

Just use something like NormCap ( https://dynobo.github.io/normcap/ ), an "OCR-powered screenshot tool to capture text instead of images".

Often, the screenshot of the code is exactly what I need, because it shows code syntax highlighted and I don't need to copy and paste it in the editor.

What I usually do to share code, is send a link to GitHub or whatever VCS portal we are using. Of course, this doesn't work with local, new code, but that's why we also use liberally draft pull requests to share unfinished code.

This article is a specific case of a more general piece of advice: ask questions well (provide context like clickable links, trim down your query to the minimal reproducible case, pose high-precision questions, etc.).

Qwen3-VL-8B is quite amazing and has made translating screenshots of text so much easier via LM Studio. Does have some issues and edge cases, but being able to take a screenshot of text or some website doesn't have copyable text, thats a solvable issue for less than 16GBs of VRAM or unified memory.

OMG me too. I know we aren't supposed to add low quality comments like that, but I have actually been waiting my whole life for someone else to say this!

Couldn't agree more, if posting on coding sites/forums, they usually have code highlighting.

However, a screenshot acts like a print-out / pdf, and very handy for sharing in other platforms e.g social media, mobile devices.

Like many others I like the use of ai for OCR in imagery. Won't be long before ai tool can copy the style + content from an image, or video.

> I receive a lot of screenshots like this from well-meaning colleagues:

That says all you need to know. The reason they send those screenshots is they believe the full context is more helpful. Code formatting, indentation etc.

Personally I agree with that sentiment. There is a lot of context in the full visual of the original text in situ.

Don’t even get me started. A colleague of mine made me screenshot a .env on a video call “for security” and I spent 30 min correcting OCR on it until it worked

I had a guy send me a screenshot instead of code snippet because our company slack was rejecting the message due to sensitive information...

My response is usually “need context”. No shame in making them fill in the gaps they created in the first place

Nothing against screenshots unless they are lacking context

  • Agreed. Sometimes context comes from more screen, not less. I receive a lot of cropped screenshots that show the “problem” but hide the surrounding context, and they often exclude things that would make a solution immediately clear from a shot of the full application window.

    • Definitely true although my motive is more based on a principle of “don’t let people send me on a fishing trip”. I’m glad to help but people need to learn the proper way of asking without completely inconveniencing the other person

We use Slack and GitHub, so it's trivial to send formatted text or a file/line link and I basically never have to deal with screenshots of text. I guess this is just a nice reminder for me to be grateful.

Note that Mathpix Snip can quickly convert such screen shots to markdown code via keyboard shortcut. Disclaimer: I’m the founder.

Agreed! The one that I really don't like is that social platforms promote / prefer screenshots of text. Search engines promote sites that link to themselves. All the good parts of URLs are missing. How often I see something interesting, just to realize it's a screenshot and I have to go dig around myself figuring out where it came from.

This is essentially a solved problem. Whenever someone sends me a screenshot that contains any text information (tables, etc), I pass it to an LLM and it correctly interprets the content of it. On modern versions of macOS you can just select text in images relatively painlessly, too.

Linux desktop users will get there one day.

  • Or just ask people not to send you data in useless formats. That way you don't have to burn an acre of trees to power it and you help someone be less difficult.

  • As described in the article, it isn't just text being image but that, usually, the image is only a subset of the entire text. Yes, OCR can help find the file containing a code segment in your local codebase but issues such as, mentioned in the article, sending a random error line rather the entire log remain.

  • Claude on Linux does it fine, so does cursor, codex, claude code, ollama etc. Not that I would use any of these for this; if someone sends me screenshot, it is relevant for me so I know where to find what is in it quite readily if needed at all.

Worse still, I loathe screenshots of text on a website. Please make text is text so it works with a screen reader, can cut and paste etc.

Less of it about now but used for multilingual websites for the secondary language, particularly if non-latin alphabet. Will no-one think of Unicode!

I agree that screenshots of text that are cut off from essential context are enough to make me pull my hair out, it creates so much extra work— but the modern feature of automatic text recognition in screenshots and images that allows for copy and paste has been incredible. Along with indexing that allows it to be searched, regular screenshots have become one of the most robust and future proof ways for me to preserve context from my workspace. When I look back into archived screenshots it helps me to recapture all kinds of things that I wouldn’t have thought to explicitly record.

It seems there's great OCR available on Apple platforms, but to me it seems that we are giving ourselves a problem by properly attaching metadata where necessary.

I honestly thought this was going to be solved in the 2010s with the rise of comic-like memes, but we just kept sharing images with ever increasing compression artifacts as things were shared around and used to create new memes.

When I get these, there's usually enough context that I can find the actual text.

That being said, I've had to twist some arms in a previous job for new employees attaching screenshots of a log viewer instead of the whole logs. The big problem was training: Once I made it very clear to the entire team that unedited logs were critical to solving problems, management made sure that all newcomers knew how to attach unedited logs.

I’m one of the people sending these screenshots, and glad to receive them. It helps jog my memory to see a screenshot from the original context, with syntax highlighting or especially log output from our besoke logging system for firmware. It’s very hard to read without the colors!

  • > It’s very hard to read without the colors!

    Many up-to-date messaging environments allow you to copy & paste text directly from your coding environment with indentation and syntax coloring intact. This is something the sender can establish before hitting "Send".

    Also, the sender has the option to attaching the source file, which if entered into a coding environment will recreate the syntax colors.

It's not always easy to copy text out of tmux or a VM. Screenshots are easy to create and it's not as hard as you make it sound to type a name into the search bar in the IDE...

This is why I send both a screenshot for easy conveyance of syntax highlighting and such, and a link to the code.

This is a lost cause, one of many that modern GUIs are responsible for. Just suck it up and deal with it because users are not going to stop sending you screenshots.

I secretly enjoyed the lectures out people would get on StackOverflow when they did this.

On Microsoft Teams, I will use alt-prtscn to share an image of a terminal.

I am hyper-sensitive to emailing terminal screenshots in MS Outlook, as they cannot be searched.

I think that Slack may be partially responsible for that.

If I copy code from PyCharm or VS Code and paste it into fucking Microsoft Word, even spawn-of-Satan-MS-Word-for-Mac respects most of my formatting. Plenty of web text editors are also able to do that.

But Slack, "The King of Useless Features Nobody Asked For", can't bother themselves to implement such a useful feature for their primary market.

  • Code block is easy enough to create with ```. I've never have any issue with that.

    • Not the same, it is not just paste and forget, if you want syntax highlighting need to add a snippet.

> I have to either very carefully type some of the code into a search box or (these days) get my coding agent to find the relevant module for me.

What about just asking them what file that is?

OP needs to relax

  • Why though? This is a common problem which only requires one thing: empathy/politeness from the screenshot sender. They ask your for your help and attention, but they can't be bothered to not to waste your time. I think it's fair to point out that this is bad workplace behavior

    • Except as I pointed out in another comment, there are many reasons why screenshots are superior and don't get messed up the way plain text does.

      I'm shocked to discover so many people hate screenshots, because I hate getting misaligned line-wrapped text that destroys readability. But now I can understand people have different preferences.

      It's not bad workplace behavior, and it's not a lack of empathy or politeness. It just seems to be different preferences is all.

> or (these days) get my coding agent to find the relevant module for me

????? Just OCR a line and paste it into the IDE’s search field???? Or, if for some baffling reason you don’t have the ability to OCR, just pick out a function declaration in the screenshot and search for that? We’re so doomed as a profession.

Preview on Mac does automatic OCR. I'm sure other tools exist that are similarly friction-free on other platforms, but it took me under 5 seconds (drag the image from the webpage into my downloads folder, click on it, and then select the relevant snippet and CMD+C to copy it).

I imagine I'd have similar frustrations if I couldn't copy-paste the text easily though!

we need a way to make screenshot while make text copy-pastable.

SVG maybe?

  • gtk-vector-screenshot (<https://github.com/nomeata/gtk-vector-screenshot>) will do this, but for GTK apps only. It relies on a custom protocol layered on top of X Window, and I think traverses the tree of GTK widgets to create a vector representation. For a general screenshot program to work, I imagine it would need some sort of hook into every GUI framework used on your system.

Please send screenshots. Also include links to the actual source where you got it, or if you can't sure, also share the text. But a screenshot is a perfect starting point as I may not always be in a position to follow a URL or deal with text that some chat program is having difficulty formating properly, and a screnshot can go a long way if I see what I need to see.

Screenshots are fine. Just don't ONLY send screenshots.

I personally hate screenshots of kernel panics. Or anything else where you might be dealing with 64-bit hex addresses like "0xffffffff81b7ed80" Typing that from a picture is infinitely more error prone than just cut/paste.

> I have to either very carefully type some of the code into a search box or (these days) get my coding agent to find the relevant module for me.

Your coding agent is not very smart if it can't deal with something as simple as OCR'ing an image and processing all the references in it, or letting you just select text from an image and searching or copying to the clipboard.

just a dumb sales guy - but I assumed when people were asking about code they would always copy paste it.

... Is this really common?

  • > ... Is this really common?

    Only among people who don't code. A non-coder doesn't know the difference between a block of code, and a picture of a block of code.

    A woman visits the studio of a famous artist. She says, "That woman is all distorted!" The artist replies, "Madam, that is not a woman, that is a picture of a woman."

This is astonishing. A screenshot is not only the least useful representation of a subject under discussion, it also requires more bandwidth than text.

I see two possible reasons for this -- the sender has no technical experience, or they're focused on making things more difficult for the recipient.

But when trying to decide between these two, I'm reminded of the saying, "Never attribute to malice that which can be adequately explained by stupidity."

This actually happened. A client wrote me, saying, "First, don't treat me like an idiot -- I have years of computer experience."

"Okay, I promise," I replied. "What's the problem?"

"Your program doesn't work."

"Can you be more specific?"

"I followed your instructions to the letter, but I see an error message."

"Okay, what is the error message?"

"It says, 'User [Enter your name here] is not found'."

I always thought a screenshot of code was just an iPeople flex. Like, "look at my code, framed in this glassy macOS window with a $29.99 drop shadow." Kinda like how Nix or Arch users can't resist mentioning they use Nix or Arch. (btw i use arch)