Comment by n4r9

1 day ago

I frame it not as turning a dial down, but as switching channel from practical problem-solver to emotional problem-solver.

Often when someone wants to talk about a situation involving difficult feelings, they're actually trying to process those feelings: to understand where the feelings are coming from, to be validated, and to be able to take a broader perspective.

You can help by being curious about what they're saying, reflecting it back to them in your own terms, explaining how what they're feeling is understandable, and offering context or alternative viewpoints. These are actually complex problem-solving skills, although they can all fall under the umbrella of what people mean when they say "to be heard".

As a man, I've realised that once my emotions feel validated and accepted, I relax and the practical solutions just pop into my mind.

> switching channel from practical problem-solver to emotional problem-solver

Thank you for this useful tip! I've recently become aware that I may not be as good a listener I thought I was - I too make the common mistake of immediately offering solutions, or talking too much about my own relatable situations and feelings, instead of trying to really listen to them and help them figure out their own world view and feelings of a particular situation (and thus understand them better too in the process).

  • “Don’t just do something, stand there!” - I love this quote. Standing there or being there for someone is amazingly helpful and it’s a skill to do it, congrats on working on this.

> they're actually trying to process those feelings: to understand where the feelings are coming from, to be validated, and to be able to take a broader perspective.

If you’re speaking to a rational person with good intentions and good self-management this can help a lot.

If the other person doesn’t have good emotional regulation and is prone to catastrophizing, exaggeration, or excessive self-victimization then validating and reinforcing their emotions isn’t always helpful. It can be harmful.

I know this goes against the Reddit-style relationship stereotype where the man must always listen and nod but not offer suggestions, but when someone is prone to self-destructive emotional thought loops behind their emotional validator can be actively harmful. Even if validation is what they seek and want.

  • It can be a challenging skill to apply, and you need to use your judgement to discern whether the other person is in a place to engage with what you say.

    One comment I'd make is the difference between "valid" and "rational". Emotions and feelings are always "valid", in the sense that they are a natural consequence of events and prior conditioning. But feelings are rarely "rational" - they often don't reflect the complete truth of a situation. For example, suppose someone says "Jennifer sent me this short snippy reply today, I swear she's upset with me about something and won't tell me what it is". It is perfectly legitimate to validate that you can see where that fear comes from, but nevertheless offer alternative possibilites: maybe Jennifer is going through a tough time personally, or has a really tight work schedule at the moment. You don't have to fully buy into someone's thoughts and feelings in order to help them process them. In fact this is rarely going to help.

    • > Emotions and feelings are always "valid", in the sense that they are a natural consequence of events and prior conditioning.

      If “validating” someone’s emotions comes down to simply saying that, yes, I agree you felt that way, then I suppose that’s true.

      But when people talk about validating other people’s emotions it implies that they’re saying the emotional response was valid for the circumstances.

      I have someone in my extended family who has a strong tendency to catastrophize and assume the worst. When she was in a relationship with someone who constantly validated her emotions and reactions it was disastrous. It took someone more level headed to start telling her when her reactions were not valid to certain situations to begin stabilizing the behavior.

      There’s a hand wavey, feel good idea where we’re supposed to believe everyone’s lived experience and emotions are valid, but some people have problems with incorrect emotional reactions. Validating these can become reinforcing for that behavior.

      I’m not saying we should start doubting every emotional reaction or white knighting everything, but it’s unhealthy to take a stance that validating other people’s emotions is de facto good.

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    • Other people have given good insights, so I'll instead describe one of my pet theories.

      Given by how we talk about emotions, I think they are "rational", but operate under a different set of rules than we normally apply to "rational" thinking. In fact, feelings are deeply intertwined with our supposedly "rational" thinking, to the point where I don't think there is a significant boundary. The lack of information is prevalent when feelings are in play, and I believe the same is true in general. Even physics feels far different than pure mathematics, after all. Instead of deferring to conventions in how to act when feelings are involved, as if they belong to a wholly different and mysterious world, we can make sense of the entire world. But of course, empathy, kindness, and good judgement are not exempt. None of this conflicts with what you're saying, but I think a subtle shift in mindset will be fruitful in applying it.

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    • Indeed, the more strong the feeling, the less rational it can become, even though the feeling is there for good reasons. A pure rational solution won't help, pure empathy as well not.

  • Being able to separate these situations out is part of ‘emotional problem solving’. Just like any problem solving, there is no one-size-fits-all solution for all cases.

    I think the important bit is to recognize that emotions are separate from (although related to) the situation itself. The problem many people have is approaching emotional problems as simply symptoms of the underlying practical problem, and that the way to solve the emotional problem is to simply go directly to solving the underlying practical problem.

    Now, sometimes this is the correct approach. However, many times it isn’t. Sometimes the practical problem is not solvable by you or the person you are talking to. Sometimes the practical problem is actually not really a problem and is simply triggering something else. Sometimes you just need someone to share some pain, or some joy, or just need a connection with someone.

    A good emotional problem solver can navigate all of these situations.

  • > then validating and reinforcing their emotions isn’t always helpful

    I think you might misintrepet what "validating someone's emotions" is/should do. It's not "You're absolutely right for feeling completely sad and broken down because the cafe wasn't open", but more "That must be such a horrible feeling, to feel so sad and broken down", without saying "yes/no" to if you think it's "justified or not".

    The point is that the person is feeling what they're feeling, that's what the validation and acceptance comes in, not about what they're feeling those feelings about.

    In the end, you can validate someone's feelings without validating what they're feeling those about, by just saying "that sucks".

    • I agree with your descriptions of the terms, but I think there's often a divergence between empathy (which I find great) and reflecting people's feelings (which I find good with caution). I want people to understand and help each other. But in some situations, reflecting people's feelings encourages them to make poor decisions. I should always provide a space for people to speak without scorn and with understanding, but I don't want to give a false impression of my concerns. Acknowledging that someone's life sucks is subtly different from acknowledging it aloud, and sometimes the subtlety is crucial.

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    • To me the confusion is the word "validate". Sounds like what you're talking about is more acknowledgement than validate. I hear / see how you're feeling and I empathize.

      Dictionary definition of validate are things like:

      - check or prove the validity or accuracy of (something).

      - demonstrate or support the truth or value of.

      Which don't seem like the intent of "validating" the emotion in this context.

    • > In the end, you can validate someone's feelings without validating what they're feeling those about, by just saying "that sucks".

      If you say "that sucks" the other person is going to assume you're agreeing with them that the thing they're angry about sucks. They're not going to think you're saying "that sucks" that they have an emotion, as an isolated feeling that happened for no reason.

      This is where the overly academic concept of "validating emotions without endorsing them" falls apart in the real world.

      In actual human interaction, people don't debate if the other person actual feels an emotion. Angry people don't need other people to agree that they feel angry. They share the emotion because they want other people to agree that the emotion is right and justified.

      Nobody actually says "I agree that you are feeling that emotion but I neither endorse it nor disagree with it" (in less formal wording). If you're going along with someone else's emotions, you're implicitly endorsing their reaction as justified.

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    • This is super important. I'd argue that a huge part of learning to process feelings healthily is being and able to tell the difference between how one feels (which is an involuntary reaction that isn't controllable) and the actions taken as a result of that feeling (which require explicit choice to take). It seems obvious in the abstract, but I think it's almost a universal human condition for the line between them to get blurred. People will often say something like "I'm sorry I got mad" as if being angry is something that can be controlled, when what they should instead be apologizing for is the actions they took while mad (e.g. "I'm sorry for yelling"). There's a reason that "anger management" is a known term rather than "anger prevention", after all. If someone asks why you did something, "because I was mad" is not a healthy explanation; it removes your choice from the equation and paints yourself as a helpless victim of your emotions rather than someone with agency and the ability to act better even in the face of extinuating circumstances.

      While it might seem like these are just linguistic quibbles, I've seen so many cases of people genuinely thinking that trying to suppress their emotions is the correct way to handle tough situations, and I don't think that ever works well in the long run. At most, it's sometimes beneficial to avoid expressing strong negative emotions immediately in certain situations, but that's only a short term tradeoff to avoid exacerbating whatever is currently going on, not a long term solution to avoid consequences of taking actions under the duress of heavy emotions. I believe that people would learn to act better by mentally framing their emotions separately from their choices and allowing themselves to feel them fully and ideally express them in a healthy way. Venting to a sympathetic family member or friend can be a good way of doing this, but that's also why therapy is something that would be benefit pretty much everyone in my opinion; having a trained, neutral professional to be able to talk through emotions without having to worry about overburdening them or worrying about having to interact with them in any other part of life is hard to beat in terms of a strategy for dealing with tough emotions in a healthy way.

  • I think you missed the bit where they suggested being curious and offering perspective - it really does work out differently

> Often when someone wants to talk about a situation involving difficult feelings, they're actually trying to process those feelings: to understand where the feelings are coming from, to be validated, and to be able to take a broader perspective.

Right, talking about feelings is a way of regulating yourself.

Conflicts with my wife are a lot easier if I'm able to empathize with her emotional distress, acknowledging it, instead of jumping directly into logical problem solving. If I'm only looking logically at the issue, I can't really understand the issue she is having.

I like the view of the therapist Terry Real, that during conflicts you can either be right or stay connected. That doesn't mean that you hide your views, but that you also emotionally acknowledge the view of your partner. It's surprising how effectively this takes out the fire in conflicts.

> they're actually trying to process those feelings

Exactly, help exploring their problem, maybe direct them into one nook or the other, support a proper perspective from different angles (to a small extent within the context and constraints they provided!!!), but don't solve the riddle for them. They might not even know how they really feel about it all, yet.

> I frame it not as turning a dial down, but as switching channel from practical problem-solver to emotional problem-solver.

This perspective was a good stepping stone for me, but then I realized I needed bigger changes to keep growing. However I defined the problem to be solved, I was still setting up a dynamic that was arrogant. I thought I was air traffic control when others were looking for a copilot. Somebody along for the ride with them, not just requesting information about them and offering commentary from the ground.

Reading _How to Know a Person_ helped me a lot.

> You can help by being curious about what they're saying, reflecting it back to them in your own terms

Yes! Be an emotional rubber duck.

Be careful you don’t end up with people who have constant emotional problems that need fixing - or that you’re 100% sure that you’ll never need to say ‘no’. Speaking from experience.

Some people really don’t like ‘no’, especially when they have emotional problems.

  • Another pitfall with this approach is when someone has constant emotional but irrational reactions to everything. Being the person who validates their emotions becomes harmful if they’re over-reacting or developing harmful emotional reactions and you’re always there to validate them.

    • > someone has constant emotional but irrational reactions to everything

      What are "emotions" if not "irrational chemical reactions in our brains"? Seems really strange to decide what it or isn't "irrational emotions" for someone else to have.

      I, just like you I presume, see myself as a rational and logical person (maybe you're also a programmer), but I also realize that humans are humans, and having irrational emotions is very much part of being a humans, and emotions in general is such a subjective experience.

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    • If it becomes damaging to you (the person that is expected to be emotional support), "grey rocking" is the next step. Acknowledge, but don't respond. "uh huh" instead of "I am so sorry" or whatever. Don't take advice from me though.

  • I've heard that's true; compassion and empathy can be a draw for highly insecure people. You need to balance it with assertiveness and self-regulation, which are also part of emotional intelligence.