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Comment by j16sdiz

15 days ago

That is because Facebook have already gone out of scale and no reasonable human can handle those appeals anymore.

If you mix in the spammer and bad actors, it makes sense to just say no.

The solution is, of course, have smaller social networks.

14 comments

j16sdiz

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deaux  15 days ago

> That is because Facebook have already gone out of scale and no reasonable human can handle those appeals anymore.

You've been brainwashed. How can you seriously make this statement?

Meta has $200 _billion_ revenue.

Amazon employs _1.56 million_ people worldwide.

Meta could absolutely hire a million support workers and handle the appeals. They don't, but they could. Smaller social networks would be ideal, but not the only option. You can legislate a requirement of human support availability for gatekeeper platforms.

  • kortilla  9 days ago

    A quick way to discredit your own point is to confuse revenue with profit. Never mention revenue when you are trying to claim companies can afford to do X or Y.

    Grocery stores famously have large revenues but very narrow profit margins so they can’t afford anything expensive.

    Meta’s profit was $60 billion in 2025. That’s the number to use in examples like yours.

  • 3371  15 days ago

    I wholeheartedly agree companies are doing so bad on customer support nowadays, but I'd argue that there will slways be more fake users than any size of human customer support can take, especially in the age of AI.

    I honestly believe it's a battle no one can win.

    • mcmcmc  15 days ago

      This all goes away if you require social media companies to charge users for access. The addiction to free stuff is what’s really killing the internet.

      2 replies →

  • j16sdiz  15 days ago

    You should read report from those support workers. How many disgusting image they need to see each day.

    Adding more support staff just more complexity. Facebook need to break down into small networks. (ie. make less revenue, if that's all you care)

    You suggest they should scale up the support team, I said they should just scale down their whole business.

    • deaux  13 days ago

      You should read reports of how Amazon drivers and warehouse workers are treated.

      In any case, hiring more support staff doesn't change the quantity of that stuff.

      > You suggest they should scale up the support team, I said they should just scale down their whole business.

      Oh no, I always agreed with you that what you're saying should be what happens. But there's zero chance of that happening, as only the US can really do this, and it won't unless the candidates for 2028 are not the current frontrunners.

      Requiring human phone support however is something e.g. the EU could very reasonably do and get away with.

    • pessimizer  15 days ago

      > You should read report from those support workers. How many disgusting image they need to see each day.

      Nonsense. You're talking about image moderation when somebody else is talking about appealing when their account is shut down after an accusation of being automated. There is 1) no one being (overly) traumatized by basic customer service, and 2) no reduced responsibility for removing child pornography from your platform if your customer service is terrible.