Comment by nexoft
8 months ago
1-The gambling business is shady by design, whether you like it or not. This was probably more risk than benefit for them based on what they were getting from you.
2-Your business is probably very profitable, and $300 a month is very cheap compared to the potential hassles they could face working with such a business.
3-I find it very inappropriate to dox business representatives and show names when you have carefully hidden any information regarding yourself and haven't even disclosed your company name.
After all they can choose with whom they want to do business. They gauged what price they could ask you, factoring in how profitable your business is and how noisy and painful it might be to work with you. It sucks but this is the downside of SaaS/PaaS.
Gambling site or not: Cloudflare took their money for years, failed to communicate any problems, then deleted their data when they didn't accept their "enterprise deal". There's nothing saying that they won't do the same to ANY of their other thousands of customers, many of who reads this forum...
Jup, that’s my takeaway. Even if they were in the “right” to stop serving the customer, the way they went about that is absolutely ridiculous.
To (1) - if this was the case, it would have been great if they had talked about it openly or in any way really. To (2) - I do agree that $300 is probably cheap. But I also think that $10k is very expensive, and it seems Fastly agrees.
(3) Mh, I don't think this is doxxing and didn't expect having names would be a big problem. I've just updated the screenshots anyways and censored the names of the representatives.
Cloudflare of course chooses who they want to do business with, but they also pride themselves in being neutral.
Cloudflare certainly handled this poorly in their execution and abysmal level of transparency, but they’re almost certainly purging loss-leading risky customers like OP and they really don’t owe OP the time of day.
OP is lucky CloudFlare even gave them 24 hours. I’m not going to dig through the their TOS or anything but I’m going to guess that you need to have an Enterprise contract to be a business of certain categories like banks/crypto, pornography, and gambling, which explains why they were being connected with a sales team.
OP mentions lost customer trust…but Cloudflare doesn’t want or need OP to trust them. $250 a month isn’t enough to deal with a business like that.
OP isn't the only customer whose trust they lose by handling the issue in this way. It's fine if they want to terminate a relationship with an unprofitable or risky customer, but doing it with insufficient notice to make other arrangements is pretty extreme. In a case of blatant abuse, that might be reasonable, but that doesn't seem to be the case here the way OP tells it.
I did quickly search the TOS for the word "gambling" and did not find it.
4. TERMINATION OF USE; DISCONTINUATION AND MODIFICATION OF THE WEBSITES AND ONLINE SERVICES
We may at our sole discretion suspend or terminate your access to the Websites and/or Online Services at any time, with or without notice for any reason or no reason at all. We also reserve the right to modify or discontinue the Websites and/or Online Services at any time (including, without limitation, by limiting or discontinuing certain features of the Websites and/or Online Services) without notice to you. We will have no liability whatsoever on account of any change to the Websites and/or Online Services or any suspension or termination of your access to or use of the Websites and/or Online Services.
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